Choose your language:

Text resizer:

Administration Officer (Customer Service & Library) – Casual

  • A rewarding career supporting the North Burnett community
  • Attractive hourly rate and employment conditions (from $32.38 to $33.92 per hour) plus casual loading
  • Training & development opportunities
  • Monto, Eidsvold, Mount Perry, Biggenden, Gayndah, Mundubbera 


At the North Burnett Regional Council, we are looking for enthusiastic and community minded individuals to join our Customer Service & Library Team on a casual basis to provide support for planned and unplanned leave. These positions will be based across the region and are valuable to the organisation, linking our community with a range of Council & Library services, and community information.


Our preferred candidates will be highly motivated with a love of interacting with and serving our community, bring a flair for customer service and possess excellent communication skills to liaise with a broad range of people. No specific library experience is required.  Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and  ensure we continue to deliver an exceptional customer experience.


Some key duties are:

  • Assisting customers resolve a range of enquiries about Council services including completing applications, payments (rates, dog registrations), and service requests
  • Delivering library programs to the community such as First 5 Forever Storytime and School Holiday Workshops
  • Assisting with and promoting Council run community events and activities
  • Developing a strong knowledge of all things Council and supporting our community to have a memorable customer experience with us each and every time.


To be successful you will bring the following:

  • A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone
  • A proven ability to work successfully in a team, contributing ideas and supporting team goals
  • Demonstrated knowledge of contemporary administrative practices and the use of computer software including the MS Office Suite of products
  • Current C class drivers’ licence (or higher)
  • Ability to understand and follow work practices and procedures
  • Eligible to obtain and hold a current Working with Children Blue Card


Experience within Local Government, relevant qualifications and/ or experience within a similar setting is desirable, however a strong customer service ethos, motivation to serve the community, a love of learning and drive to contribute to the team is paramount to success in this role.


Applications close: Monday, 19 June 2023 


For enquiries relating to this role please do not hesitate to contact the People and Performance team on 1300 696 272 (business hours).



North Burnett Regional Council is a drug and alcohol free workplace and an Equal Opportunity Employer.