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Customer Service Centres & Libraries

Mar 23, 2020 | COVID-19, Front Page Feature, News

North Burnett Regional Council Customer Service and Libraries are monitoring the rapidly evolving COVID-19 situation.  As we continue to monitor the situation daily, you may see further changes to Council’s Customer Service and Library Centres as we adhere to the latest advice from Queensland Health in regards to COVID-19.

Please see the following changes to our centres as at Monday, 23 March 2020:

Extra Borrowing Privilege + Cancellation of Events & Programs –

To ensure the safety of customers and staff our Library events and programs including Storytime are cancelled across the region until further notice.

For a limited time, Library members are encouraged to take advantage of additional borrowing privileges where they can borrow double the number of physical items on their account (restrictions apply on audio-visual equipment and magazines).  This means adult and children members can borrow up to a total of 16 items on your Library account.  For example:

  • 16 Books; or
  • A combination of books, magazines (up to 4) and audio-visual items (up to 8) e.g. DVD’s and audiobooks

No Cash from 8.00am, Thursday, 23 March 2020

Customer Service Centres and Libraries will no longer accept cash payments from 8.00am, Thursday, 26 March 2020.  Customers will be able to pay via EFTPOS or cheque.  Tap and pay is accepted in all of our centres.

To stay up to date with local COVID-19 information, visit and follow us on social media Queensland health remains the lead agency in the COVID-19 response.  Council urges community members to keep up to date via