Position Details:
- Casual – as required, weekend work may apply
- North Burnett Region
Why work with us?
There really is no better place to live, work and play than naturally beautiful North Burnett. Home to 6 main townships plus quaint villages, the region boasts incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.
Work-life balance, this role allows you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.
Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.
Affordable living, enjoy a lower cost of living and better housing affordability.
Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.
Rewarding career, this is an exciting time to be joining the team. North Burnett Regional Council offer a dynamic working environment with opportunities for professional development and initiatives to support a healthy work/life balance.
Find out more about the region in our NORTH BURNETT VISITORS GUIDE.
About the position
At the North Burnett Regional Council, we are looking for an enthusiastic, agile and community minded individual to join our Customer Service & Library Team on a casual basis to provide support for planned and unplanned leave.
This position is based across the region and is valuable to the organisation, linking our community to a range of Council services, community information and Library Services.
The role is diverse and includes:
- Customer interactions at a Customer Service and Library Centre and/or Council’s Contact Centre.
- A range of operational, administrative and customer service functions in alignment with Council’s Corporate and Operational Plan and Customer Service Charter.
- Assist with the day-to-day provision of library operations and support the delivery and promotion of library services and programs.
No specific library experience is required. Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and ensure we continue to deliver an exceptional customer experience.
Some key duties are:
- Provide welcoming customer service through a variety of channels including but not limited to face to face interactions, telephone, written, email and online services.
- Accurately capture customer enquiries and requests, process transactions and applications for a variety of Council Services including taking payments (receipting cash, cheque, EFTPOS).
- Assist with the day-to-day provision of library operations (e.g. joining new members and processing loans and returns) and support the delivery and promotion of library services and programs.
- Carry out general administrative functions relevant to the work area which are compliant with Council’s policies and procedures.
To be successful you will bring the following:
- A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone
- A proven ability to work successfully in a team, contributing ideas and supporting team goals
- Demonstrated knowledge of contemporary administrative practices and the use of computer software including the MS Office Suite of products
- Current C class drivers’ licence (or higher)
- Ability to understand and follow work practices and procedures
- Eligible to obtain and hold a current Working with Children Blue Card
Experience within Local Government, relevant qualifications and/ or experience within a similar setting is desirable, however a strong customer service ethos, motivation to serve the community, a love of learning and drive to contribute to the team is paramount to success in this role.
Benefits of working at Council
- Be part of a passionate and talented team
- Competitive salaries, plus 12% superannuation
- Healthy work/ life balance
- Professional development and training opportunities
- Employee ‘Study Assistance’ scheme
- Employee Assistance Program for work or non-work-related matters
Applications close: 10:00pm, Thursday 23 May 2024
Contact
For further information regarding this position please contact Darren Simpson from the People and Performance Team on Ph: 0499 781 280.
Additional Information
Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.
If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we would love to learn more about you and appreciate your application.
To be considered for this position, you must have adequate unrestricted rights to work in Australia.
North Burnett Regional Council is a drug and alcohol-free workplace and an Equal Opportunity Employer.
Accommodation / housing – the North Burnett Region offers affordable accommodation options, particularly if you are looking at getting into the housing market. Contact our local real-estate agents directly to discuss potential opportunities. If you are looking for short-term/rental accommodation, again, please contact our local Real Estate agents directly to discuss suitable options.
North Burnett Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.