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Online Payment Terms & Conditions

Online Payment Terms and Conditions, please see the headings below for further information. If you answer isn’t found in the below Terms and Conditions please get in touch with Council on 1300 696 272 or email

Definitions and Interpretations
  • ‘Council’ means the North Burnett Regional Council.
  • ‘You’ and ‘your’ means the legal entity or entities using this site.
  • ‘This site’ means the equipment, programs and services Council provide to allow you to access our information.
Terms of Agreement
  • Your access to the online payment system is conditional upon your acceptance and compliance with these terms and conditions.
  • The terms and conditions of this agreement include the terms and conditions in Council’s privacy statement.
  • You also agree that Council will not be liable, and to indemnify Council, for a claim or demand made by a third party due to, arising out of or in connection with, your breach of these terms and conditions or your infringement of any rights of a third party.
  • Your use of, and/or access to, this site constitutes your agreement to these terms and conditions.
  • Council reserves the right to change or discontinue these terms and conditions or any feature at any time, including content, hours of availability and equipment required for access.
  • In using Council’s services, you agree to comply with the terms and conditions imposed by your bank and NAB Transact, and pay the amounts and associated fees in relation to the transactions you authorise on this site.
  • While the payment service provides a payment reference number acknowledging your payment, your financial institution may still decline the transaction. The provision of a payment reference number does not mean that payment of your liability has been finalised.
  • If a payment is declined, you will need to contact your financial institution.
  • You are responsible for correctly entering all requested payment information when paying your bill, including correctly entering the payment amount. If the information you provide is incorrect, it may result in your bill remaining unpaid.
  • Council will not automatically process refunds if you overpay Council.
    • For overpayments of $40 and over – Council will refund to you (subject to delegated authorisation) if you make an application in writing to Council for a refund, or Council may choose to apply any overpayment to any other amounts due or to be due by you, such as rates.  You must provide proof of your payment.
    • Amounts under $40 – Refunds will only be made on CEO approval.
    • Applications can be made by emailing
Security and Site Requirements
  • Once you access the payment site, SSL/TLS will protect your transaction using high-strength 128-bit encryption. If you are using an older web browser, the strength of the encryption may be lower, usually 40-bit encryption. Council recommends that you upgrade your browser to its latest version.
  • Council does not promise that your access to this site will be uninterrupted (except to the extent that it is implied by law). Council will try to ensure access during the hours published.
  • Council will not be liable to you or third parties for interruptions to the service beyond Council’s control including, but not limited to problems with:
    • telecommunication services
    • your internet service provider
    • your hardware or software.
  • Council will not be liable to you or third parties if an interruption to this service causes delays in the processing of payments or the delivery of services.
Any dispute arising out of or in connection with this agreement (the ‘dispute’) shall be resolved as follows:


  • The parties shall first refer the dispute to mediation by a mediator approved by the Queensland Law Society who is agreed to by the parties; or failing agreement, appointed by the President of the Society, on the terms of the standard mediation agreement approved by the society.
  • The reference shall commence when either party gives written notice to the other, specifying the dispute and requiring its resolution under this provision.
  • Any information or documents obtained through or as part of the reference under this provision shall not be used for any purpose other than the settlement of the dispute under this provision.
  • If the dispute is not resolved within 21 days of the commencement of the reference under this provision, either party may then (subject to the following subsection), commence proceedings in any court of competent jurisdiction.
  • Nothing in these terms or conditions prevents a party from commencing court proceedings relating to any dispute at any time where that party is seeking urgent interlocutory relief.
Other Terms
  • This agreement shall be governed by and interpreted according to the laws of the State of Queensland, Australia.
  • This document constitutes the whole agreement between you and Council, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.
  • If you have any questions regarding these terms and conditions, please contact Council on 1300 696 272.