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North Burnett Regional Council is committed to providing access to affordable, safe and reliable water and wastewater services to ratepayers. Council is a licensed Water Service Provider (SPID 490), delivering potable water services and sewerage services across Monto, Mulgildie, Mount Perry, Eidsvold, Mundubbera, Gayndah, Mingo Crossing, and Biggenden.

In order to provide excellent service, North Burnett Regional Council invites the region’s water and sewerage customers to have their say in relation to the revised Customer Service Standard for Water and Wastewater.

Council’s Customer Service Standard outlines the commitments, responsibilities and standards customers can expect in relation to water and sewerage services, across all reticulated systems in the council area. The standard also sets out the rights and obligations of council and its customers. Council invites customers to view the standard which can be accessed via this link.

Council invites customers who have read the standards, to offer feedback via a survey which can be accessed via this link. The feedback survey will remain open until 1 December 2022.

If you have any questions about the standards or the survey, please call our friendly Water and Wastewater team on 1300 696 272. If you need help accessing the standards or survey online, please drop into a local Council Customer Service Centre and Library and ask for help from one of our staff members.

Media Contact

1300 696 272 |